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Guarantee / Delivery

How is your order prepared?

Sturia caviars are stored at -3°C in our cold rooms, deep within our production workshop.

When our production team receives your order, the products you have ordered are immediately wrapped in isothermal packaging, which is specially designed to maintain the cold chain until delivery.

Sturgeon is a protected species whose trade is subject to strict regulations. Caviar is a very fragile product requiring refrigerated transport and delivery. For these reasons, please contact our customer services department for deliveries outside France. They will organise your delivery or put you in touch with our authorised retailer.


Your order is dispatched within 48 hr.

Your parcel will be delivered to your home within 3 days on average.


Special terms and conditions:

• Deliveries in Corsica : allow 48 hr for BASTIA and AJACCIO. For other towns in Corsica, allow 72 hr

• Disruption due to adverse weather: Deliveries may be delayed by heavy snow falls. Please feel free to contact us for any information.


Following an increase in bank card fraud, we always carry out checks with banks. Your order is dispatched within 48 hr. Your parcel will be delivered to your home within 24 hr of dispatch. Sturia customers should therefore anticipate their order.


Our guarantees

Our carrier will deliver to your home or workplace the day after dispatch, throughout metropolitan France.

Deliveries are made from Tuesday to Friday.
No deliveries will be made on Mondays, Saturdays and Sundays, or on public holidays and the day after public holidays.

If you are not at home, our carrier will keep your goods in a cold chamber to maintain the cold chain, and will redeliver the parcel the next day.

Postage and Packing (Metropolitan France)

• For all orders (requiring refrigerated transport) under €421.20, including tax: €26.40, including tax
• For all orders (requiring refrigerated transport) over €421.20, including tax: FREE
• For all orders of 'dry' products, prices vary according to weight, from €7.38, including tax (for 500g) to €28.15, including tax (for 30 kg).

Refrigerated, secure transport
with guaranteed next day redelivery.
Allow 24-48 hr from leaving the workshop